Compare enterprise services
See how Premier Support compares and complements Technical Account Management.
|Critical SLA||1 hour||30 min|
|Dedicated Analyst||8 hours / week|
|Solution and Process Guidance|
|Quarterly Onsite Visits|
|Insight into Product Roadmap|
*For products hosted on your own server, standard support along with upgrades to the latest version is included in your maintenance cost. For Cloud products, standard support is free.
With Premier Support, we like that we receive a timely response and have assigned representatives. Premier Support has helped Cisco mitigate risk and reduce cost.”